Shipping policy
Shipping Policy
Effective Date: 24.07.2026.
At Zub & Paw Outdoor, we are committed to getting your orders to you as quickly and reliably as possible. This policy outlines everything you need to know about our shipping process.
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1. Order Processing Time
· All orders are processed within 1–2 business days (Monday–Friday, excluding public holidays).
· Orders placed after 5:00 PM (GMT+01:00) Prague time will be processed on the next business day.
· You will receive a confirmation email with your tracking number as soon as your order has been shipped.
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2. Domestic Shipping (Czech Republic)
· We offer standard shipping across the Czech Republic.
· Estimated Delivery Time: 2–4 business days.
· Shipping Cost: Calculated at checkout. We offer free shipping for orders over 1,500 Kč.
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3. International Shipping (Europe, USA, Australia)
· We ship to all countries within the European Union, the United States, and Australia.
· Estimated Delivery Times (after order processing):
· Europe: 5–10 business days.
· United States: 7–12 business days.
· Australia: 10–15 business days.
· Shipping Cost: Calculated at checkout based on weight and destination.
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4. Customs, Duties, and Taxes
· International orders may be subject to import duties, taxes, and customs fees determined by the destination country.
· Important: You, as the customer, are responsible for paying these additional charges. They are not included in the product or shipping price at checkout.
· We ship using Delivered Duty Unpaid (DDU) terms. You may be contacted by the carrier to pay these fees before your package is delivered.
· We recommend you check with your local customs office for an estimate of these fees before placing an order.
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5. Order Tracking
· Once your order is shipped, you will receive an email with a tracking number and a link to follow your package's journey.
· If you haven't received your tracking number within 3 business days of placing your order, please contact us.
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6. Lost, Damaged, or Stolen Packages
· We are not responsible for lost or stolen packages once the tracking status shows as "Delivered." If you believe your package was stolen, please contact the shipping carrier directly.
· In the rare event your package arrives damaged, please contact us within 48 hours of delivery with your order number and photos of the damaged packaging and product. We will work with you to resolve the issue as quickly as possible.
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7. Address Changes
· If you need to change your shipping address after placing an order, please contact us immediately at zubnazar@gmail.com.
· We can only guarantee an address change if your order has not yet been processed and shipped.
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8. Contact Us
If you have any questions about your order or our shipping policy, please contact us at:
· Email: zubnazar@gmail.com
· Business Address: Na Perštyně 524/9, 460 01, Česko